At AGNT Apparel, we want you to love your case. If something isn’t right, here’s how our returns process works.

This policy applies to purchases made on www.agnt-apparel.com and forms part of our Terms & Conditions. It’s designed in line with the South African Consumer Protection Act, 68 of 2008.

1. Standard Returns

You may return an item within 7 days of receiving your order, provided that it is:

• Unopened, undamaged, and unused
• In its original packaging, undamaged and in its original condition
• Complete with all original labels still attached

Items that have been opened, used, or are missing original packaging or labels cannot be returned.

Not sure if your item qualifies, or want to arrange a return? Email us at info@agnt-apparel.com with your order number and reason for return, and we’ll confirm the process — including who covers the return shipping cost — for your specific situation.

2. Refunds

Once we’ve received and inspected your returned item, we’ll process your refund back to your original payment method.

1. Please allow 5–7 business days for your bank or financial institution to reflect the refund in your account after it has been processed on our side.
2. Refunds are issued for the value of the returned item(s); original shipping fees may not be refundable unless the return is due to our error or a fault.

3. Wrong Item Delivered

If we’ve made a mistake and delivered the wrong product to you, please don’t remove it from its original packaging. Contact us at info@agnt-apparel.com and we’ll arrange to:

1. Collect the incorrect item from you, and
2. Deliver the correct item to you as quickly as possible — at no extra cost to you.

4. Faulty, Damaged, or Dead on Arrival (DOA) Items

If your item arrives damaged in transit, or is faulty/dead on arrival:

1. Contact us within 48 hours of delivery at info@agnt-apparel.com — faulty or damaged goods must be declared within this window.
2. Please check your item carefully upon arrival and report any fault or damage promptly.
3. We’ll arrange collection of the item once you’ve reported the issue.
4. Once we’ve received and tested the item to confirm the fault, we will either repair and return it, or send a replacement, depending on the manufacturer’s policy.

5. How to Start a Return

To request a return, refund, or report a faulty/incorrect item, please email info@agnt-apparel.com or call/WhatsApp +27 (82) 828-9527 with:

• Your order number
• The item(s) involved
• The reason for your return or query
• Photos, if the item is damaged or faulty

Our team will confirm the next steps, including collection arrangements and any return shipping details specific to your case.

6. International Orders

For orders shipped outside South Africa via DHL, please contact us at info@agnt-apparel.com as soon as possible if there’s an issue with your order, and we’ll advise on the best way to proceed given your location.

Please note: any customs duties, import taxes, or charges applied by your country’s customs authority are the responsibility of the customer and are not covered by AGNT Apparel, including in the case of returns.

7. Questions?

If anything here is unclear, or your situation doesn’t quite fit the above, just get in touch — we’re happy to help.

Email: info@agnt-apparel.com
Phone / WhatsApp: +27 (82) 828-9527
Address: 408 Salt Circle, Salt River, Cape Town