• Shipped across South Africa and around the world
My Account

Privacy Policy

Last updated: Wednesday, 29 July 2026

This Privacy Policy explains how AGNT Apparel (“AGNT Apparel”, “we”, “us”, “our”), a trading name of Vanilla Spice (Pty) Ltd (registration number [insert company registration number]), collects, uses, stores and protects your personal information when you visit or shop at www.agnt-apparel.com (the “Website”).

We are committed to protecting your privacy in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). Where you are shopping with us from outside South Africa, we also aim to handle your information consistently with international privacy standards such as the GDPR.

By using the Website, you consent to the collection and use of your personal information as described in this Policy.

 

1. Who We Are

AGNT Apparel is an online retailer of African-inspired phone accessories, trading as a division of Vanilla Spice (Pty) Ltd.

Contact details:

  • Email: info@agnt-apparel.com
  • Phone / WhatsApp: +27 (82) 828-9527
  • Address: 408 Salt Circle, Salt River, Cape Town, South Africa

 

2. Information We Collect

We collect personal information that you provide directly to us, as well as information collected automatically when you use the Website.

2.1 Information you give us
    1. Name and surname
    2. Delivery and billing address
    3. Email address
    4. Phone number
    5. Order history and product preferences
    6. Account login details (if you register an account)
    7. Payment information (processed securely by our third-party payment providers — see Section 4)
    8. Any information you send us via email, WhatsApp, phone, or contact forms (e.g. customer support queries)

 

2.2 Information collected automatically
    1. IP address, browser type, and device information
    2. Pages visited, time spent on the Website, and referring pages
    3. Cookies and similar tracking technologies (see Section 5)

 

We do not intentionally collect sensitive personal information (such as health, religious, or biometric data) and ask that you do not submit this to us.

 

3. How We Use Your Information

We use your personal information to:

  1. Process, fulfil, and deliver your orders
  2. Communicate with you about your orders, account, or enquiries
  3. Process payments and prevent fraud
  4. Arrange shipping and customs clearance for local and international orders
  5. Provide customer support
  6. Improve the Website, our products, and your shopping experience
  7. Send you marketing communications, where you have opted in (you may unsubscribe at any time)
  8. Comply with our legal and regulatory obligations, including under the Consumer Protection Act and POPIA

 

We will only use your information for the purpose it was collected for, unless required or permitted by law.

 

4. Sharing Your Information

We do not sell your personal information. We share personal information only where necessary, including with:

  1. Payment processors (e.g. SnapScan, PayFast, and card payment gateways) to process your payment securely
  2. Courier and logistics partners (including DHL for international orders, and local couriers for domestic door-to-door delivery) to deliver your order
  3. IT and website service providers who host and maintain the Website (e.g. our WordPress/WooCommerce hosting provider)
  4. Customs and government authorities, where required for international shipments
  5. Professional advisors (e.g. our accountants or legal advisors), where necessary
  6. Law enforcement or regulators, where required by law

 

Any third party we share your information with is required to protect it and use it only for the purpose for which it was shared.

 

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Website and to understand how it’s used, including:

  1. Essential cookies — required for core Website functionality (e.g. shopping cart, checkout, login)
  2. Meta (Facebook) Pixel — helps us understand how visitors interact with the Website and measure the performance of our Facebook/Instagram advertising
  3. Google Analytics — helps us understand Website traffic and usage patterns

 

You can control or disable cookies through your browser settings, though this may affect certain features of the Website (such as the shopping cart). Disabling cookies via Google’s opt-out tools or your browser will limit our ability to track your visit for analytics and advertising purposes.

 

6. International Orders

We ship internationally via DHL. If you order from outside South Africa, your personal information (such as your name, address, and contact details) will be transferred outside South Africa in order to process and deliver your order, and may be shared with customs authorities in your country. By placing an international order, you consent to this transfer.

 

7. Data Retention

We retain your personal information for as long as necessary to:

  1. Fulfil the purposes described in this Policy
  2. Comply with our legal, accounting, and tax obligations
  3. Resolve disputes and enforce our agreements

 

When your information is no longer needed, we will delete or anonymise it in a secure manner.

 
8. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure, including secure checkout with encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

9. Your Rights

Under POPIA, you have the right to:

  1. Request access to the personal information we hold about you
  2. Request that we correct or update inaccurate or outdated information
  3. Request that we delete or destroy personal information we no longer have a lawful basis to retain
  4. Object to the processing of your personal information for direct marketing purposes
  5. Withdraw consent, where processing is based on consent (e.g. marketing emails)
  6. Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled

 

To exercise any of these rights, contact us at info@agnt-apparel.com.

Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg
Email: complaints.IR@justice.gov.za

 
10. Children’s Privacy

The Website is not directed at children, and we do not knowingly collect personal information from children without the consent of a parent or guardian.

 
11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

 

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@agnt-apparel.com
Phone / WhatsApp: +27 (82) 828-9527
Address: 408 Salt Circle, Salt River, Cape Town, South Africa